Last Updated: October 22, 2025
1) Acceptance of Terms
By registering an account, placing an order, or using any MazeHost service, you agree to be bound by these Terms & Conditions (“Agreement”). If you do not agree, do not use the services.
2) Parties
These Terms are between Chai Ventures LLC (dba “MazeHost”), a Wyoming limited liability company with its principal office at 312 W. 2ND ST #1882, Casper, WY 82601, USA (“we”, “us”, “our”, “MazeHost”), and the individual or entity purchasing services (“you”, “your”, “Client”).
3) Scope of Services
MazeHost provides web hosting and related digital infrastructure services (“Services”) as described on our website and purchased through our ordering system or invoices.
4) Eligibility & Restricted Jurisdictions
MazeHost provides Services only to clients located outside the United States. By using the Services, you represent and warrant that you are not a U.S. citizen, U.S. resident, U.S. entity, or otherwise subject to U.S. jurisdiction for tax purposes, and that the Services will not be used from within the United States. We may refuse, suspend, or terminate accounts that originate from, or serve customers within, the United States.
5) Export Controls & Sanctions
You are not on any sanctions list and are not located in an embargoed region (including, without limitation, Cuba, Iran, North Korea, Syria, or the Crimea/Donetsk/Luhansk/Kherson/Zaporizhzhia regions). You will not use the Services in violation of U.S. export, re-export, or sanctions laws.
6) Term & Renewal
Service begins on activation and continues for the paid term. Unless cancelled in accordance with Section 12, Services renew automatically based on your billing cycle.
7) Payment, Billing & Chargebacks
You authorize recurring charges to your chosen payment method until cancellation. If a charge is disputed or reversed, we may suspend Services and request an alternative payment method. Prices are in USD; any non-USD conversions are estimates and settlement amounts may vary. Network/processor fees on crypto payments are non-refundable. Any refund (if applicable) is issued to the original method and currency when feasible.
8) Refunds
Unless a specific product page offers a money-back window, all fees are non-refundable. Where a money-back window is offered, it is available once per customer per product type and excludes third-party licenses, domains, dedicated IPs, setup fees, and payment network fees.
9) Acceptable Use Policy (AUP)
You must use the Services for lawful purposes and comply with our AUP. Prohibited uses include, without limitation:
- CSAM; sexualization of minors; content facilitating human trafficking or exploitation.
- Operating/distributing malware, ransomware, remote access trojans, botnets, or C2 infrastructure.
- DDoS-for-hire/booters; sale or distribution of stolen credentials; credential-stuffing tools/lists; SIM-swap kits.
- Extremist/terrorist propaganda or material that meaningfully facilitates violence.
- Doxing (non-consensual publication of private personal data); non-consensual intimate imagery.
- Unsolicited bulk or commercial email (spam); mail bombing; deceptive headers or identities.
- Unauthorized access attempts, scanning, brute force, denial-of-service, or activities disrupting other users or networks.
- Hosting content that infringes third-party IP rights or violates applicable laws.
We may remove content or suspend/terminate accounts for AUP violations without refund.
10) Data Privacy & Processing
We collect only what we need to operate and bill the Services and handle data per our Privacy Policy. We may use vetted subprocessors (e.g., datacenters, payment processors). We are the service provider/processor for your hosted content; you are the controller of your end-user data. A data processing addendum is available on request.
11) Security Responsibilities (Shared Responsibility)
We secure our infrastructure; you secure your content, applications, and credentials. You must use strong passwords, rotate secrets, and apply updates. We may quarantine or block workloads that threaten platform security or stability.
12) Termination
Either party may terminate by written notice via the client portal or email. Upon termination, all outstanding balances are immediately due. We may delete data promptly after termination for abuse/safety reasons; otherwise see Section 13 for retention. Backups are your responsibility.
13) Backups & Retention
You are solely responsible for your backups. We may retain operational snapshots transiently but do not guarantee backup integrity. After termination or expiration, we may retain and then delete your data after 7–14 days; deletion may occur earlier for AUP or safety reasons.
14) Service Level; Credits
We target 99.9% monthly uptime. Exclusions: scheduled maintenance (announced ≥24h), emergency maintenance, events beyond our reasonable control, upstream/provider or network outages, your misconfiguration, and AUP violations. If monthly uptime falls below target, open a ticket within 10 days after month-end to request a credit of 5% of the monthly fee per 30 minutes of confirmed platform downtime, capped at 100% of that month’s fee. Credits are your sole and exclusive remedy for downtime.
15) Intellectual Property
Except for rights expressly granted to you, all platform software, materials, and IP remain our property or our licensors’. You will not reverse engineer, decompile, or create derivative works from our software or tools.
16) Third-Party Software & Content
Third-party software (e.g., control panels) is provided “as is” and subject to its own licenses; you are responsible for any required third-party fees. We are not responsible for third-party content you host or third-party tools you install.
17) Intellectual Property Complaints (Notice Procedure)
We respect IP rights. To report alleged infringement, email support@mazehost.com with: (i) rights holder identity and signature; (ii) identification of the work; (iii) the allegedly infringing material and its location (URL); (iv) your contact details; (v) a good-faith statement; and (vi) a statement under penalty of perjury that you are authorized. We may remove or disable access to reported material and, where appropriate, suspend repeat infringers.
18) Legal Use Only
Accounts may be used only for lawful purposes under applicable laws. We may refuse or discontinue Services for illegal, misleading, or obscene content, or AUP violations.
19) Disclaimers
Services are provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted, error-free, or secure operation.
20) Limitation of Liability
We are not liable for indirect, incidental, special, exemplary, or consequential damages (including lost profits, revenue, data, or business). Our total aggregate liability for any claim is limited to the fees you paid for the affected Service term. Some jurisdictions do not allow certain limitations; in such cases, our liability is limited to the maximum extent permitted by law.
21) Tax & Regulatory Status
Chai Ventures LLC operates as a U.S. LLC serving non-U.S. clients; our revenue is intended to be foreign-sourced under current law. You acknowledge you are not located in the United States and that no Services will be delivered to U.S. territory. You are solely responsible for taxes in your own jurisdiction.
22) Modifications to These Terms
We may modify these Terms at any time. Updated versions will be posted on our website with a new “Last Updated” date. Your continued use after updates constitutes acceptance of the revised Terms.
23) Force Majeure
Neither party is liable for delays or failures due to events beyond reasonable control (including natural disasters, war, governmental actions, major network/provider outages, labor disputes). If a force majeure event lasts more than 30 days, we may terminate affected Services.
24) Notices
We send important notices to the email address in your client profile. You are responsible for keeping your contact information current.
25) Governing Law & Venue
These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflicts rules. The exclusive venue for any dispute is the state or federal courts located in Wyoming.
26) Time to Bring Claims
Any claim related to the Services must be filed within one (1) year of the event giving rise to the claim.
27) Assignment
You may not assign these Terms without our prior written consent. We may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.
28) No Agency
Nothing in these Terms creates an agency, partnership, or joint venture.
29) Severability
If any provision is found invalid or unenforceable, the remaining provisions remain in full force, and a valid provision reflecting the parties’ intent will replace the invalid one.
30) Entire Agreement
These Terms, together with any policies or pages referenced herein (including the AUP and Privacy Policy), comprise the entire agreement between you and us regarding the Services and supersede all prior understandings.
Company: Chai Ventures LLC (dba MazeHost)
Address: 312 W. 2ND ST #1882, Casper, WY 82601, USA
Email: support@mazehost.com
