Acceptable use policy

You may not use Mazehost to host, distribute, or facilitate:

• Content that violates United States federal or state law, or the laws of the country you operate from.
• Child sexual abuse material. Reports go directly to authorities, without warning to the account holder.
• Malware, ransomware, phishing pages, or fraudulent lookalike sites.
• Unsolicited bulk email, address harvesting, or any send that violates anti-spam law in the sender's or recipient's jurisdiction.
• Attacks on third-party systems, including port scanning, credential stuffing, denial-of-service, and penetration testing of systems you do not own or have written permission to test.
• Botnets, command-and-control servers, or remote access tools used without the target's consent.
• Pyramid schemes, Ponzi schemes, and other commercial fraud.
• Cryptocurrency mining on shared hosting plans. Cloud VPS plans permit mining within the plan's resource limits.
• Illegal gambling operations that lack the licenses required in the jurisdictions they operate from.
• Harassment campaigns, doxxing, threats, or coordinated targeting of individuals.

The test is not whether something is technically possible. The test is whether it would harm other customers, create legal exposure for Mazehost, or violate applicable law.

Each shared hosting plan runs inside its own container with hard resource limits. The limits for your plan are listed on the shared-hosting comparison table and are enforced by the server, not by a person watching tickets.

The plan pages describe storage and traffic as unlimited. That means we do not meter your usage by the gigabyte or charge overage fees, under ordinary website and email use. It does not cover workloads whose primary function is to consume disk or bandwidth, such as bulk file storage, public file-sharing or video platforms, media libraries, or backup dumping grounds. If your usage fits one of those patterns we will ask you to move to a Cloud VPS or a service built for it before the container limits catch up with you.

If your workload regularly exceeds the limits, your processes slow down or get terminated by the container. That affects your site only, not your neighbours. If you consistently need more than your plan gives you, upgrade to a larger shared plan or a Cloud VPS rather than trying to work around the container.

Attempts to evade container isolation (privilege escalation, kernel exploits, resource-starvation patterns that affect the host) are grounds for immediate termination.

Mazehost supports infrastructure.

We support: server uptime, network, the control panel, SSL provisioning, email delivery from the platform, backups and restores through the panel, DNS managed through the panel, account actions, billing, migration from other hosts, and reading server logs to identify what is failing.

You support: your application code, WordPress with its plugins and themes, custom PHP, Node.js apps, database schema, and anything else you install. When an app-level issue breaks your site, we will check the logs, identify the misbehaving component, and send that information to you. The fix belongs with you or with the software's author.

Mazehost does not offer paid support to debug customer code. If you need ongoing application-level help, a development agency or a managed WordPress host will serve you better.

Mazehost takes daily automated backups of shared hosting accounts and retains the last 7 days. You can also trigger backups and self-restore through the panel.

Automated backups are a convenience. They are not a substitute for your own copies of anything irreplaceable. We recommend keeping an independent backup of business-critical data outside the Mazehost platform.

If a Mazehost-side failure destroys both the primary copy and the backup copy, we will do what we can, but we cannot guarantee recovery.

We may suspend or terminate an account for:

• A clear violation of this policy.
• A legal order from a competent authority.
• Emergencies where continuing service puts other customers, the network, or Mazehost at risk (active malware, active phishing, outbound denial-of-service, incoming law-enforcement action).

For non-emergency violations we notify you first and give you a reasonable window to fix the issue. For emergencies we act first and explain after.

Refunds are governed by our Refund Policy. After termination, your data remains accessible through a support ticket for at least 14 days. After that window, data may be permanently deleted.

If you see content or activity on a Mazehost-hosted site that violates this policy, email abuse@mazehost.com with the URL, a short description, and any supporting evidence. We read every report and reply within one business day.

We update this policy from time to time. Material changes are announced by email to the primary contact on the account at least 14 days before they take effect. The current version and its last-updated date are always on this page.

Mazehost is operated by Chai Ventures LLC, a limited liability company registered in the State of Wyoming, United States. This policy is governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules. Disputes that cannot be resolved by direct communication with support will be brought before the state or federal courts located in Natrona County, Wyoming.